Privacy Policy

Canadian Pacific Railway Company, along with its affiliates and subsidiaries, (each and together "CP") fully respects the right to privacy and is committed to the safeguarding of personal information.

As a federally regulated organization, CP is subject to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) which governs the collection, use, or disclosure of Personal Information, as defined in PIPEDA; meaning information about an identifiable individual, but does not include business contact information of the individual ("Personal Information").

By accessing and using this website,\CustomerStation ("Site"), you, the user ("User"), are consenting to the collection, use and disclosure of all Personal Information provided and hereby acknowledge and agree to the within Privacy Policy, which is subject to change from time to time, without notice. User is encouraged to revisit this link regularly in order to obtain the most current policy.

User may be required to provide information such as name, assigned user name, password, account number, and other personal information in order to obtain certain products and/or services offered on the Site. Additionally, Personal Information may also be collected by way of "cookies" or other tracking technologies in order to identify User and track User's preference.

All information supplied by User is held in confidence and will not be used or disclosed for any other purpose other than to be used by CP to:
  1. verify identity and authority;
  2. provide requested services and products,
  3. perform all ancillary business functions such as accounting, billing, auditing, account reconciliation, recording and tracking business activities, assessing service level, statistical analysis, research and development of business models, and promotion and marketing of CP's products and services; and
  4. comply with, and in strict accordance of, applicable legal requirements of any authority having jurisdiction.

Personal information collected may be transferred to external service providers of CP and/or may be transferred to countries outside of Canada for processing and where transferred to another country, may be subject to the laws of that country and may be lawfully accessed by that country's authority.

Additionally, User acknowledges and agrees that this Site may contain links to Third Party Sites, as that term is defined in the Terms of Use governing this Site, a copy of which can be found by following the link labelled as "Terms of Use" provided on this Site. CP does not control any such Third Party, nor does it control, maintain or operate any Third Party Site. Personal information collected, used and disclosed by such Third Party is governed by the respective Third Party's privacy policy, if any.

Except as otherwise provided herein, CP will not knowingly sell, share, trade, rent or otherwise disclose User's personal information to any other party without first notifying User, and where appropriate, obtaining User's consent.

User has the right to access CP's records of User's Personal Information at all times. CP will make every reasonable effort to keep User's Personal Information up-to-date. However, CP mainly relies on User to notify CP when User's Personal Information changes or needs to be otherwise corrected.

In the event User has any questions or concerns regarding the within Privacy Policy, or in the event User needs to notify or otherwise contact CP, User should direct all communication as follows:

Canadian Pacific Railway Company
Suite #500, 401 -- 9th Avenue S.W.
Calgary, Alberta
T2P 4Z4
Contact: Manager, eChannel Services
Telephone: (888) 333-8111, Option 1, Option 4